[Remote] Customer Service Associate Representative - Cigna Healthcare - Remote

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company that advocates for better health. They are seeking a Customer Service Associate Representative to provide support to clients and providers regarding health benefits and claims, while also documenting interactions and assisting team members as needed. Responsibilities • Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims • Provide clear, accurate, and timely responses to information requests • Document all calls in Chronolog by summarizing key points of each conversation • Return messages from designated voicemail boxes • Read, interpret, and apply plan documents, new amendments, and updates for multiple clients • Meet with clients as needed to assist with questions about their health benefit plans • Support team members and cross‑functional partners as requested • Log faxed claims and enter fax information into Chronolog • Return misdirected claims to the appropriate provider • Assist members with navigating the website • Meet or exceed company standards for quality and production • Maintain punctual and reliable attendance • Support claim information research and identification • Assist with provider record maintenance tasks • Index claims and correspondence batches • Complete responsibilities assigned for specific client groups • Aid in employee training and cross‑training • Research and prepare refund documentation Skills • High school diploma or GED required • Basic computer and customer service experience • Excellent verbal and written communication skills • Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software • Minimum typing speed of 45 wpm • Strong listening skills and attention to detail • Basic mathematical competency • High interpersonal skills and the ability to work collaboratively • Ability to organize and recall large amounts of detailed information • Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations • Professional attitude with the ability to project a positive image in all work environments • Commitment to privacy and confidentiality standards • Flexibility to work under pressure and meet deadlines • Strong problem-solving abilities with professionalism and patience Benefits • This role is also anticipated to be eligible to participate in an annual bonus plan. • Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. Company Overview • The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.