[Remote] Customer Experience Representative, Change of Service

Note: The job is a remote job and is open to candidates in USA. Comcast is a Fortune 50 leader in media and technology, seeking motivated individuals to join their Change of Service Team. The role involves driving sales growth by handling customer inquiries and providing exceptional service while building lasting relationships with customers.

Responsibilities

• Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions
• Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities
• Build positive, lasting relationships through transparent communication and accurate information
• Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality
• Maintain a respectful, friendly, and professional demeanor
• Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII)
• Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations
• Operate effectively in a fast-paced, dynamic, and virtual environment
• Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings
• Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience
• Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity
• Maintain consistent and punctual attendance
• Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities
• Actively seek, receive, and apply feedback to improve performance
• Achieve established goals and metrics while contributing to team success
• Perform additional responsibilities as assigned to support business objectives

Skills

• Motivated, enthusiastic, and sales-driven
• Ability to handle diverse types of direct customer inquiries including billing inquiries and technical problem solving
• Strong problem solving skills
• Relationship building skills
• Strong communication skills
• Sales skills
• Ability to thrive in a fast-paced environment
• Consistently meet or exceed sales targets
• Deliver exceptional service by addressing inquiries and resolving issues
• Educate customers on products and services
• Maintain a respectful, friendly, and professional demeanor
• Demonstrate strong listening, verbal, and written communication skills
• Effective problem-solving and de-escalation techniques
• Operate effectively in a fast-paced, dynamic, and virtual environment
• Maintain consistent and punctual attendance
• Be available for nights, weekends, variable schedules, and overtime as needed
• Actively seek, receive, and apply feedback to improve performance
• Achieve established goals and metrics
• Understand Operating Principles and make them guidelines for work
• Own the customer experience
• Be enthusiastic learners, users, and advocates of technology, products, and services
• Work together and be open to new ideas
• Respect and promote inclusion & diversity

Benefits

• Best-in-class Benefits

Company Overview

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