Note: The job is a remote job and is open to candidates in USA. The Eastwood Company is a well-established organization specializing in automotive repair and restoration products. They are seeking a Customer Service Advisor to assist customers with their orders and resolve any concerns through phone, email, and live chat.
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Skills
- Experience in a call center (preferred but not necessary)
- Good communication skills
- Comfortable working with computers and learning new systems
- Pro-active and take a positive approach in problem solving
- Commitment to learn about processes
- Ability to help customers over phone, email and live chat with orders and problem-solve
- Ability to work within a computer system to place and research customer orders, as well as document conversations and actions
- Ability to pitch in where needed to drive a positive customer experience
- Access to a minimum speed connection internet for remote work
- Ability to work in a distraction-free environment if remote
- Automotive restoration experience (a plus)
- Experience shopping online
Benefits
- Medical, dental, vision, life and ad&d insurances
- Disability insurance
- 100% vested matching 401k
- Paid time off
- Incentive plan
- Employee discount
- Other voluntary benefits
- Training is provided to better understand our products and systems
- Computers will be provided
Company Overview
The Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars. It was founded in 1978, and is headquartered in Pottstown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.eastwood.com/.