Note: The job is a remote job and is open to candidates in USA. RealPage, Inc. is seeking a Small Business Customer Success Manager to manage the end-to-end relationship for a growing segment of their customer base. This role focuses on driving customer adoption, retention, and long-term value through effective platform use and cross-functional collaboration.
Responsibilities
- Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention
- Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly
- Conduct customer calls and strategic check-ins to drive engagement and deepen product usage
- Design and execute scalable outreach programs, including email cadences and educational content
- Monitor customer health and proactively address risks through targeted interventions
- Identify opportunities for expansion and increased product adoption within accounts
- Analyze customer data and trends to inform engagement strategies and prioritization
- Collaborate cross-functionally with Product, Support, Marketing, and Sales to improve customer outcomes
- Maintain accurate CRM records and contribute to process improvements across the team
Skills
- Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software is required
- Proven experience working with small business owners or senior decision-makers
- Strong understanding of SaaS customer lifecycle and value realization
- Ability to manage a high-volume book of business while maintaining ownership of customer outcomes
- Experience conducting consultative conversations and aligning solutions to business goals
- Strong analytical skills with the ability to interpret customer data and trends
- Confidence navigating CRM platforms; Salesforce preferred
- Excellent time management and organizational skills
- Strong written, verbal, and interpersonal communication skills
- Ability to manage customer expectations, objections, and complex conversations
- Highly self-motivated, adaptable, and comfortable with ambiguity
- Technically savvy with Microsoft Office Suite and Google Workspace
- Previous real estate, property management, or similar experience is highly desirable
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