Note: The job is a remote job and is open to candidates in USA. Cornerstone Brands, a division of QVC Group, is a Fortune 500 company that encompasses several leading retail brands. The Customer Service Specialist role involves supporting customers from home, addressing inquiries, and promoting products while maintaining a high call volume.
Responsibilities
- Busy day handling our high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor
Skills
- Provide a distraction free work from home environment
- 12+ months of service experience
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
Benefits
- Shift differential where applicable
- Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
- Opportunity for advancement and upward mobility across the QVC Group family of brands
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview