[Remote] Consumer Loan Closing Support Specialist (FL, GA, AL, VA, NC, SC, TX, CO)

Note: The job is a remote job and is open to candidates in USA. SouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions while delivering a smooth borrower experience.

Responsibilities

• Build rapport and elicit request/issues details from Support Team Lenders and Customers
• Interact courteously and tactfully with managers, co-workers, and customers
• Provide exceptional internal customer service while supporting a positive borrower experience
• Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions
• Document all pertinent employee identification information, including name, contact information and nature of request or issue
• Prioritize and schedule requests/issues
• Escalate requests/issues (when required) to the appropriate department
• Alert management to emerging trends in requests or incidents
• Accept Other Duties as Assigned

Skills

• High School Diploma required
• One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required
• Microsoft Word, Excel, Adobe, and Outlook
• Exceptional time management and organizational skills
• Excellent communication skills
• Possesses basic computer knowledge and the ability to learn other software utilized within the Department
• Be able to keep up with and implement changes made at the direction of Leadership
• Provide a high level of service to internal and external customers
• Ability to work Independently and in a Team Environment
• Ability to thrive in the fast-paced environment of the Consumer Loan Closing Lender Support Team
• Ability to solve problems and appropriately escalate issues when necessary
• Basic math skills
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Ability to work under minimal supervision while performing duties
• Ability to follow documented procedures
• Ability to independently research information to locate and answer support questions when documented procedures are not available
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach
• College Degree in Related Field
• Loan Processing and/or Closing with Real Estate Transactions
• Knowledge of NewGen

Company Overview