Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts, including customer outreach, negotiating payment arrangements, and ensuring compliance with regulatory standards.
Responsibilities
- Perform inbound and outbound collection calls across all stages of delinquency
- Research, identify, and resolve issues contributing to customer delinquency
- Maintain accurate and detailed records of all customer interactions and account activities
- Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
- Analyze borrower financials to determine appropriate payment arrangements or retention options
Skills
- High School diploma or equivalent
- Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
- Goal‑oriented with the ability to thrive in a fast‑paced environment
- Strong verbal and written communication skills
- Ability to manage multiple priorities with strong attention to detail
- Call center experience preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.