Note: The job is a remote job and is open to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. In this role, you will handle high-volume calls, negotiate payment arrangements, and help consumers resolve outstanding medical balances with professionalism and dignity.
Responsibilities
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and exceed performance metrics (quality, compliance, collections)
- Maintain accurate documentation and follow all required laws and standards
- Build trust quickly through active listening, empathy, and strong communication
- Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
- Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment
- Updates account notes and other documentation in real time while working with consumers making few errors
- Handles high volume of inbound consumer calls while on dialer and places outbound calls
- Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call
- Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
- Learns and operates with proficiency within the systems and programs used for collections
Skills
- Candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and exceed performance metrics (quality, compliance, collections)
- Maintain accurate documentation and follow all required laws and standards
- Build trust quickly through active listening, empathy, and strong communication
- Highly driven and money-motivated
- Reliable and successful working a structured, full-time Mon-Fri schedule
- Comfortable on the phone and energized by frequent conversations
- Resilient, persistent, and confident handling objections
- Empathetic negotiators who can balance firmness with professionalism
- Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
- Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines
- Updates account notes and other documentation in real time while working with consumers making few errors
- Handles high volume of inbound consumer calls while on dialer and places outbound calls
- Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call
- Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
- Learns and operates with proficiency within the systems and programs used for collections
Benefits
- Paid medical insurance with personalized plan selection assistance
- Company provided Short-Term Disability, and basic Life Insurance
- Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
- Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time
- 401(k) with the option to deposit annual discretionary bonus
- Company-provided equipment
- Access Perks employee discount program (retail, travel, food, entertainment)
Company Overview
It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is .