Note: The job is a remote job and is open to candidates in USA. Lemonade is a forward-thinking insurance company focused on making insurance lovable. They are seeking a CLX Car Advocate, Total Loss to assist customers through the process of total loss vehicle claims, ensuring fair and timely settlements while providing exceptional service and support.
Responsibilities
- Investigate and manage total loss auto claims through resolution, following company guidelines and state/federal regulations to ensure fair, timely settlements
- Evaluate vehicle valuations and estimate documents to accurately determine total loss status and settlement amount
- Guide customers through the total loss process with clear, compassionate communication, addressing questions about settlements, lienholders, salvage, title requirements, and next steps
- Negotiate with customers and third parties to reach prompt and equitable settlements, while ensuring adherence to all regulatory requirements
- Coordinate with vendors, adjusters, and other departments to resolve complex claims and ensure a seamless customer experience
- Document all claim activity comprehensively and accurately, upholding compliance and transparency
- Contribute to team performance goals and process improvements, always seeking ways to elevate the customer experience and drive better outcomes
- Coordinate with Title Express and Copart to oversee the title paperwork and sale of salvage
Skills
- Prior auto claims handling experience, with a focus on total loss preferred
- Understanding of claims regulations, valuation processes, and settlement best practices for total loss cases
- Strong research, negotiation, and problem-solving skills
- Top-level written and verbal communication: able to explain complex processes without insurance jargon
- Excellent organization and documentation abilities
- Comfortable working independently and collaboratively in a dynamic, fast-paced startup
- Experience with modern claims management tools (Blender, Copart, Mitchell) and cloud-based software (Google Workspace, Workday, Slack)
- Ability to work remotely
- College Degree
- Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months
Benefits
Company Overview
Lemonade is a digital insurance company that uses artificial intelligence and behavioral economics. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.lemonade.com.