Position Overview:
- Job Title: Clinical Support Care Coordinator
- Work Arrangement: 100% Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: Competitive salary and comprehensive benefits package
Job Summary:
We are seeking a compassionate and detail-oriented Clinical Support Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in providing exceptional support to our members, addressing their benefit questions, care coordination needs, and program inquiries. If you are a motivated and empathetic individual with a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Respond to incoming calls from members, addressing their concerns, and providing timely support and guidance
- Accurately document member interactions in our designated PHI system, ensuring seamless communication and continuity of care
- Manage an assigned member caseload, providing short-term care coordination and health navigation to ensure optimal outcomes
- Collaborate with our interdisciplinary care team to facilitate effective communication, identify potential risks, and improve quality and cost outcomes
- Conduct outreach calls to members to confirm services and ensure their needs are being met
- Perform additional duties as assigned, demonstrating flexibility and a commitment to delivering exceptional results
Requirements:
- Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), or relevant medical training or work experience
- High School diploma or equivalent
- Proven ability to communicate effectively, both verbally and in writing, with excellent grammar, spelling, and punctuation skills
- Experience working in a fast-paced environment, handling multiple priorities simultaneously
Preferred Qualifications:
- Associate's Degree
- Prior experience in a call center, care management, or healthcare environment, with familiarity with medical terminology and benefit products
- Excellent telephone, organizational, and customer service skills
- Team-oriented, organized, and detail-focused individual
What We Offer:
- Competitive salary range: $41,101 - $62,400 (dependent on location and experience)
- Comprehensive benefits package, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions
- Opportunities for professional growth and development in a dynamic and supportive environment
Ready to Apply?
If you are a motivated and compassionate individual, ready to make a difference in the lives of our members, we encourage you to apply now. Please submit your application, and we will be excited to review your qualifications.
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