Note: The job is a remote job and is open to candidates in USA. Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Clinical Engineering Customer Advocate responsible for managing customer service requests, processing purchase requisitions, and ensuring compliance with vendor policies.
Responsibilities
- Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling
- Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority
- As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders
- Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments
- Documents and escalates variances with internal resources and vendors per department procedures
- Provides SharePoint and CMMS data entry and updates under direction of an HTM leader
- Compiles reports
- Coordinates meeting planning and event logistics. Other duties as assigned
Skills
- Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment
- Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters
- Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities
- Effective use of Outlook, excel and other business software
- Demonstrates accuracy, thoroughness, and orderliness in performing job duties
- Ability to work independently and as part of a team
- Excellent customer service and communication skills
- Ability to prioritize multiple, simultaneous work requests
- Strong interpersonal, organizational and customer service skills
- Ability to maintain a calm, professional demeanor under pressure
Benefits
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and