Note: The job is a remote job and is open to candidates in USA. Claritev is a dynamic team of innovative professionals dedicated to bending the cost curve in healthcare. The Client Success Associate will support the Client Success team in managing client relationships and driving product adoption to ensure healthcare payor clients achieve their desired outcomes through technology solutions.
Responsibilities
- Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations
- Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services
- Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients
- Assist in monitoring client performance metrics and usage data to identify opportunities for improvement
- Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner
- Gather and relay client feedback to product development and other teams to enhance our offerings
- Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders
- Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience
- Collaborate, coordinate, and communicate across disciplines and departments
- Ensure compliance with HIPAA regulations and requirements
- Demonstrate commitment to the Company's core values
Skills
- 0-2 years of experience in client success, account management, or a related role in TPA space
- Basic understanding of the healthcare payor and provider landscape and technology solutions
- Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences
- Proactive and solution-oriented mindset, with the ability to learn and navigate client issues
- Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems
- Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams
- Ability to analyze data and metrics to support decision-making and demonstrate value to clients
- Bachelor's degree in Business, Healthcare Administration, clinical degree or 1 - 3 years work experience in Healthcare
- Internships or relevant coursework in the healthcare payor, provider or technology industry
Benefits
- Health insurance
- 401k
- Bonus opportunity
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off - accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
Company Overview
Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. It was founded in 1980, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.claritev.com/.