Note: The job is a remote job and is open to candidates in USA. Function Health is dedicated to early cancer detection through AI-powered MRI technology. As a Care Advisor, you will ensure a seamless member experience by managing backend operations and facilitating communication between members and clinical teams, while also driving process improvements and operational excellence.
Responsibilities
- Execute and manage all backend operational tasks required to move members through the Ezra process efficiently
- Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready
- Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team
- Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction
- Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey
- Proactively contact members to secure any missing medical information before their scan appointment
- Act as the liaison for any site issues that arise, facilitating quick and effective resolution
- Work closely with the clinical team to ensure seamless handoffs and information flow
- Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations
Skills
- 1-5 years in a customer service and operations role
- Bachelor's or Higher
- Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately
- Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships
- Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges
- Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously
- Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges
- Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions
- Healthcare Background: Familiarity with a medical environment is a plus
Benefits
- Stock options.
- Comprehensive health, dental, and vision plans for you and your family.
- Flexible work environment.
- Team off-sites and wellness initiatives.
- Competitive vacation policy.
- A culture that emphasizes continuous learning and personal growth.
Company Overview
Function Health is a health platform offering lab tests to help individuals monitor their health. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.functionhealth.com.