[Remote] Call Center Scheduler- Remote

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit, and they are seeking a Call Center Scheduler. The role involves answering patient scheduling calls, managing appointments, and providing exceptional customer service in a remote work environment.

Responsibilities

• Answer inbound patient scheduling calls and address concerns to meet department service level goals
• Schedule, reschedule, and cancel patient appointments accurately following established protocols
• Collect and enter patient demographic and insurance information with precision
• Utilize multiple software systems while maintaining effective communication with patients
• Provide exceptional customer service and escalate issues to management as necessary

Skills

• High School Diploma required; Associate or Bachelor's degree preferred
• Minimum of one year of previous call center or customer service experience
• Basic healthcare knowledge preferred
• One year of related experience in a medical setting, with knowledge of insurance verification and prior authorizations preferred
• Proficient computer skills, including knowledge of Windows Office programs
• Ability to type a minimum of 25 words per minute
• Previous experience in a healthcare-related role
• Knowledge of medical scheduling practices

Benefits

• 401k
• PTO
• Medical
• Dental
• Vision
• Tuition reimbursement

Company Overview