Note: The job is a remote job and is open to candidates in USA. Ryan Specialty is a leading international specialty insurance firm providing innovative solutions for insurance brokers, agents, and carriers. The Call Center Premium Accounting Coordinator is responsible for providing high-quality customer service, resolving customer inquiries, and supporting the Premium Accounting team with various tasks and projects.
Responsibilities
- Provide high-quality customer service to all internal and external customers via our call center
- Independently resolve customer inquiries timely and accurately while building and maintaining strong relationships with all customer groups
- Complete processes and maintain appropriate records according to all relevant standard operating procedures and internal controls
- Identify trends and propose process and system improvements
- Support the ASR Supervisor, Team Lead, Premium Accounting associates, and other functional teams with service issues and perform other tasks or projects, as needed
Skills
- Experience in premium accounting, customer service, brokerage, or other insurance-related function is preferred
- Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency
- Organizational skills, problem solving, analytical skills, and customer service focus
- Ability to work in a remote team environment with a strong teamwork and communication skills. Must demonstrate willingness to help the larger team meet goals and responsibilities
- Excellent oral and written communication skills and attention to detail
- Proficiency in Microsoft Office Suite
Benefits
- Paid time off for company holidays
- Vacation
- Sick and personal days
- Paid parental leave
- Mental health services
Company Overview
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