Note: The job is a remote job and is open to candidates in USA. ACV Auctions is a technology company transforming the automotive industry by revolutionizing how dealers buy and sell cars online. The Buyer Representative will work closely with dealerships to retain and grow a customer base while enhancing the customer experience through proactive engagement and support.
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption
- Meet and beat monthly and quarterly sales and customer retention goals
- Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume
- Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
- Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system
- Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs
- Provide ongoing sales support to customers and present additional products and services to existing customers
- Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers
- Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement
- Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform
- Perform other duties as assigned
Skills
- Ability to read, write, speak and understand English
- Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations
- Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships
- Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases
- Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs
- Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs
- Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities
- Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly
- Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers
- Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment
- Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively
- Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations
Benefits
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Company Overview
ACV is a high growth technology company that provides a vibrant digital marketplace for wholesale vehicle transactions and data services. It was founded in 2014, and is headquartered in Buffalo, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.acvauctions.com/.