Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company focused on improving tax compliance through innovative technology. They are seeking a Business Systems Analyst - AI Automation to translate complex business workflows into actionable requirements for AI-enabled automation, enhancing operational efficiency and clarity across the organization.
Responsibilities
- Partner with stakeholders and AI Automation Engineers to gather, analyze, and document AI automation requirements that reduce ambiguity and downstream rework
- Map and document current-state and future-state processes, identifying transformation opportunities where AI, agents, or workflow automation can improve speed, quality, or scale
- Break down complex workflows into structured, implementable use cases, including decision points, exceptions, approvals, and human-in-the-loop steps
- Identify risks, edge cases, control requirements, and system dependencies before automation development begins
- Create and manage JIRA tickets with detailed requirement descriptions, acceptance criteria, dependencies, and traceability to ensure smooth development, tracking, and delivery of AI automation initiatives
- Translate business needs into clear functional and technical requirements for AI-enabled workflows, agents, and transformation solutions
- Define system interactions, API touchpoints, event triggers, workflow boundaries, and handoffs between deterministic automation and AI decisioning
- Create detailed user stories, business rules, and acceptance criteria that are implementation-ready for AI Automation Engineers
- Collaborate with architects and AI Automation Engineers to validate feasibility, governance, and solution design before build begins
- Analyze data flows across systems and document transformation, validation, and context requirements needed for AI automation outcomes
- Define field-level mappings, prompt and input requirements, exception scenarios, auditability needs, and reconciliation rules to protect data integrity and trust
- Support A2A, MCP, API contract reviews and ensure traceability between business objectives, workflow behavior, and technical implementation
- Participate in backlog grooming and sprint planning to maintain requirement clarity for AI automation and transformation initiatives
- Support testing and UAT validation to ensure AI-enabled workflows behave as intended across normal, exception, and human-review scenarios
- Facilitate alignment between stakeholders, AI Automation Engineers, architects, and delivery teams
- Maintain structured documentation to support auditability, governance, adoption, and long-term maintainability
- Standardize requirement templates and documentation practices for AI automation, agents, and transformation initiatives
- Support change management for workflow, model, prompt, and automation enhancements
- Improve requirement quality and automation maturity across the organization
- Drive clarity that accelerates responsible AI adoption and improves overall delivery predictability
Skills
- B.S. in Computer Science or Engineering (required)
- 5+ years of experience as a Business Systems Analyst or Techno-Functional Analyst
- Experience working with AI automation, enterprise workflows, system integrations, APIs, n8n, Boomi, or automation platforms
- Strong understanding of Agentic AI, REST APIs, webhooks, JSON, data mapping concepts, and workflow orchestration patterns
- Experience documenting requirements for automation, AI-enabled workflows, system interactions, and business process transformations
- Ability to interpret technical design documents and collaborate effectively with AI Automation Engineers, architects, and cross-functional stakeholders
- Strong analytical and structured problem-solving skills
- Excellent communication skills across business and technical audiences
Benefits
- Paid time off
- Paid parental leave
- Many Avalara employees are eligible for bonuses
- Benefits vary by location but generally include private medical, life, and disability insurance
- Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture
- A total of 8 employee-run resource groups, each with senior leadership and exec sponsorship
Company Overview
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