Note: The job is a remote job and is open to candidates in USA. Horizon Hotels, Ltd. is seeking a Bilingual Spanish Collections Analyst to join their team. This role involves managing timely collections across a portfolio of accounts, fostering relationships with partners, and improving cash flow while minimizing bad debt exposure.
Responsibilities
- Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy
- Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO)
- Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs
- Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between customer and the account
- Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed
- Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate
- Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval
- Prepare weekly 60+ Day past due report commentary for leadership visibility
- Participate in collection projects which improve collection results, DSO and delinquency
- Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices
- Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables
- Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration
- Participate in the fostering of teamwork and collaboration built on mutual accountability and respect
Skills
- Bachelor's or Associate's degree in a relevant field, or 1-3 years
- Strong problem analysis and solving skills
- Strong communication skills, both written and verbal. Ability to effectively articulate and “tell the story” to all audience levels and influence others
- Demonstrated process improvements and innovative thinking skills
- Proven collection skills, negotiation skills
- Ability to professionally manage difficult customer communications
- Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets
- Ability to contribute to objectives & goals
- Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
- Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
- Track record of working effectively with peers throughout the organization
- Drives business results through clear communication and collaboration
- Well-organized, extreme attention to detail and a self-directed individual
- Strong work ethic, unquestionable integrity
- SAP experience preferred
Benefits
- Fully remote work with flexible hours
- Performance bonuses
- Simple onboarding and clear responsibilities
- Opportunity to grow with a scaling distribution company
Company Overview