Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Bilingual Healthcare Customer Service Representative, you will assist customers by answering their inquiries and resolving their issues with compassion.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- Bilingual in English and Spanish
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
- Performance bonus opportunities
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Engaging, instructor led online sessions that use both webcam video and audio
- Access to individualized coaching and thousands of free courses to support your growth
Company Overview