Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting, technology, and managed services company that focuses on enhancing customer experiences. They are seeking a Spanish-English Bilingual Customer Service Representative who will resolve escalated customer calls and provide exceptional service. This role involves answering customer communications and conducting research to resolve issues effectively.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months or more of customer services experience
- High school diploma or equivalent
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High speed internet (>15 mbps)
Benefits
- Performance bonus and opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio
- Access to individualized coaching and thousands of free courses to support your growth
Company Overview
Percepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.