Note: The job is a remote job and is open to candidates in USA. Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. They are seeking a detail-oriented B2B Account Manager to support healthcare providers and internal teams by managing inbound requests and coordinating workflows to ensure a seamless experience across the patient journey.
Responsibilities
- Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
- Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
- Coordinate IpsiHand training sessions with Patient and Clinical partner
- Ensure providers have access to training materials and resources
- Partner with account owners and internal teams to ensure continuity and alignment across accounts
- Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
- Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
- Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
- Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts
- Partner with B2B team to coordinate screening events with patients
- Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
- Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs)
- Facilitate medical record collection to ensure timely case processing
- Provide hands-on patient support, guiding patients through onboarding and treatment processes
- Consolidate and prepare data for business reviews, highlighting key insights and performance trends
- Track KPIs across pipeline stages, provider interactions, and operational workflows
- Identify inefficiencies and recommend process improvements to enhance CX and operational performance
Skills
- Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
- 3+ years of experience in customer experience, account support, healthcare operations, or similar roles
- Experience supporting B2B healthcare or medical device environments
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Excellent communication and problem-solving skills
- Familiarity with medical records, EEG coordination, or clinical workflows
- Experience with CRM tools (e.g., Salesforce) and pipeline tracking
- Analytical experience with data consolidation and reporting
Benefits
- Stock Options
- Insurance (Medical/Dental/Vision)
- 401(k) with company
- Unlimited PTO & Holidays
- Life Insurance, LTD and STD
- Remote work desk allowance
Company Overview
Kandu is revolutionizing stroke recovery. It was founded in 2007, and is headquartered in Van Nuys, California, USA, with a workforce of 51-200 employees. Its website is https://www.neurolutions.com/.