Note: The job is a remote job and is open to candidates in USA. Nerdio is a fast-moving company that enhances Azure Virtual Desktop and related services. They are seeking a highly motivated Associate Technical Account Manager to manage technical accounts and ensure exceptional customer service.
Responsibilities
- Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach
- Assist customers via email or calls, providing technical guidance, best practices, or responding to questions
- Participate in customer calls to address technical questions and provide solutions
- Run one-to-many programs to educate customers on best practices related to Nerdio's products and services
- Collaborate with internal teams to resolve complex technical problems and improve service delivery
- Maintain up-to-date knowledge of Nerdio's products, services, and industry trends
- Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data
- Support Nerdio's Customer Success team in projects that improve the customer journey at scale
- Monitor customer health signals and proactively reach out to drive product adoption and prevent churn
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in technical account management, sales engineering, or Information Technology
- Strong understanding of Microsoft Azure and core Azure services
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Strong problem-solving skills and attention to detail
- Experience with VDI solutions
Benefits
- Competitive Base + Commissions
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
- Benefits for international employees, outside the US, vary by country.
Company Overview
Nerdio offers cloud solutions to streamline IT management, focusing on Microsoft Azure and virtual desktop optimization. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.getnerdio.com.Company H1B Sponsorship
Nerdio has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.