[Remote] Associate Solution Engineer

Note: The job is a remote job and is open to candidates in USA. Cyncly is a global technology powerhouse transforming customizable products and spaces. As an Associate Solutions Engineer, you will collaborate with Sales, Product, and Professional Services teams to understand client requirements and ensure successful implementations of their software solutions.

Responsibilities

• Engage with sales and prospect in initial Discovery conversations to understand the prospect’s business needs and technical requirements
• Collaborate with the sales team to provide technical guidance during the pre-sales process including, but not limited to, recommendations on software, add on opportunities and positioning of the solution
• Develop tailored adoption plans for potential customers aligned with Product roadmaps, Professional Services and Customer Success teams
• Deliver engaging and informative demonstrations to stakeholders and senior leadership in the target audience
• Become a trusted advisor to prospect’s decision makers throughout the engagement
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns
• Strategically position how customers will evaluate success criteria and obtain ROI through the use of the Cyncly software
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns
• Collaborate closely with Sales team members in pipeline management for prospects
• Help ensure vertical sales budget is met quarter-on-quarter
• Work closely with Sales to craft compelling proposal responses to RFP/RFI
• Create and maintain pre-sales documentation, demos and environments for different use cases
• Engage and collaborate with cross functional teams to provide product feedback and roadmap opportunities upon request
• As needed, provide support and guidance during onboarding to ensure customers derive value from Cyncly products and solutions
• Collaborate with Professional Services and Customer Success teams to design and execute customized adoption plans based on customer needs

Skills

• Service-oriented mindset with the ability to meet tight deadlines and to perform both individually and as part of a dynamic, global team
• Influential communicator with excellent interpersonal skills that can seamlessly transition between many different stakeholders, leaders and cross functional business partners
• Proactive problem solver who is motivated to find a path to success for every customer, every time by anticipating and overcoming prospect and customer objections
• Strong attention to detail and the capacity to absorb technical information and communicate it to varied audiences
• Ability to travel for onsite consulting engagements as needed
• Partners with manager and senior team members to identify solutions for complex customer needs
• Seeks approval and guidance from leadership as needed in development of solutions and customer presentations
• 1-2 years of experience in a role such as entry level Professional Services Consultant, Customer Success, Sales Associate, or Customer Support role
• Prior experience in the support of SaaS software solutions for customers of varying sizes and industries
• Kitchen, bathroom and/or furniture retail knowledge is highly advantageous

Benefits

• Additional compensation such as bonuses, commissions, or equity
• A comprehensive benefits package

Company Overview