Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. They are seeking a Senior Associate, Digital Service Operations to lead the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.
Responsibilities
- Lead execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate complex technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status
- Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive timely resolution of all assigned technical issues within the installed base
- Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
- Provide feedback on Technical Documentation, including Installation and Service Manuals
Skills
- Lead execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate complex technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer's infrastructure availability and project status
- Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive timely resolution of all assigned technical issues within the installed base
- Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
- Provide feedback on Technical Documentation, including Installation and Service Manuals
Benefits
- Medical
- Dental
- Vision
- Paid time off
- A 401(k) plan with employee and company contribution opportunities
- Life
- Disability
- Accident insurance
- Tuition reimbursement
Company Overview
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric. It was founded in 1892, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.gehealthcare.com.