Note: The job is a remote job and is open to candidates in USA. Daxko builds the software that powers fitness, wellness, and community organizations, and they are seeking an Associate Customer Service Representative. In this role, you will serve as the primary point of contact for customers, helping them navigate their accounts and resolve issues effectively.
Responsibilities
- Serve as the primary point of contact for customers via phone, email, and chat
- Listen to questions or concerns and work to resolve issues quickly and accurately
- Troubleshoot technical challenges and walk customers through clear, step-by-step solutions
- Document interactions in our ticketing system and manage open and resolved cases responsibly
- Aim to resolve issues in a single interaction whenever possible, escalating more complex situations when needed
- Contribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer Satisfaction
- Partner with teammates to share knowledge, improve processes, and deliver a seamless support experience
Skills
- Clear and confident verbal and written communication skills
- A natural problem-solving mindset and a genuine desire to help others
- Comfort juggling multiple priorities in a fast-paced environment
- Up to two years of customer-facing experience
- Proficiency in spoken and written English
- One or more years of customer or technical support experience
- Familiarity with customer support metrics
- Experience using support platforms such as Salesforce or PureCloud
Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work
Company Overview
Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is https://www.daxko.com/.Company H1B Sponsorship
Daxko has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.