Note: The job is a remote job and is open to candidates in USA. COCOLAB is a company reimagining oral care with high-performance, dentist-designed products. They are seeking a Dental Pro Associate Account Manager to manage and grow a portfolio of dental professional accounts, driving revenue through proactive outreach and relationship building.
Responsibilities
- Own, manage, and grow a portfolio of active dental professional accounts
- Drive engagement, ordering frequency, and revenue through proactive outreach
- Identify and execute upsell and cross-sell opportunities across the product portfolio
- Monitor customer ordering patterns and engagement metrics to uncover growth opportunities
- Reactivate dormant customers and rebuild long-term relationships
- Build and manage a healthy pipeline through outbound outreach, follow-ups, and account expansion strategies
- Track opportunities and customer interactions in CRM tools to maintain accurate forecasting and reporting
- Partner with leadership to execute growth initiatives across the Dental Professional channel
- Manage inbound support requests and inquiries from dental professionals with professionalism and care
- Ensure timely resolution of orders, account issues, and general questions
- Deliver a thoughtful, high-touch experience that strengthens customer loyalty and brand advocacy
- Attend up to 8 dental conferences annually to support sales efforts, strengthen relationships, and drive new account growth
Skills
- 1–3 years of experience in sales, account management, or customer support, preferably in a B2B environment
- Experience in a clinical or dental hygiene role, a plus
- Strong written and verbal communication skills
- Comfort with CRM tools such as Salesforce or HubSpot
- Experience working with customer support systems like Zendesk
- Strong working knowledge of Excel, Google Sheets, and Google Workspace
- High level of organization, follow-through, and attention to detail
- Ability to work independently and thrive in a fast-paced, remote-first environment
- A growth mindset, strong work ethic, and enthusiasm for building customer relationships
Benefits
- Health, Dental, & Vision Insurance: PPO Plans that give you in and out of network coverage to meet you where you are seeking care.
- FSA: Eligible Health Expense & Dependent Care.
- Unlimited PTO & Sick Time: No waiting period and we actually want you to use it! The average Cocofloss team member took between 15–20 days off last year.
- 12 Paid Company Holidays: We close up shop for Federal Holidays each year.
- Fully Paid Parental Leave: Up to 12 Weeks paid at 100% after 1 year of employment.
- Betterment 401k: Start saving for retirement after 90 days in your role with an employer match.
- New Hire Tech Budget: Choose the best work device for you and we’ll cover the cost.
- Wellness Reimbursement: $75 a month for you to take care of you.
- Product Discounts: Keep yourself stocked with our award-winning lineup.
Company Overview
Founded by two sisters – a dentist and an artist – COCOLAB welcomes you to a whole new oral wellness world. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 11-50 employees. Its website is https://www.cocofloss.com.