[Remote] Accounts Receivable Associate

Note: The job is a remote job and is open to candidates in USA. Ontra is a leader in AI-powered solutions for the private markets, seeking an Accounts Receivable Associate to join their Finance & Accounting team. The role involves serving as a liaison between the finance function and customers, focusing on billing processes, resolving issues, and ensuring timely collections.

Responsibilities

• Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment
• Collections: proactively monitor delinquent accounts and contact customers to discuss overdue balances
• Customer Outreach: communicate with customers to resolve any billing or payment inquiries in a timely and professional manner
• Internal Coordination: collaborate with Customer Success to ensure timely delivery of customer invoices and collaborate to resolve billing issues related to invoices and delinquent accounts
• Inbox Management: maintain an organized inbox and utilize internal ticketing system to respond to customer inquiries with a sense of ownership and urgency
• Data Integrity: maintain up-to-date customer information records and billing contacts
• Cash Application: develop an understanding of Ontra’s cash application process to investigate unallocated funds and ensure AR balances are accurate across systems

Skills

• 1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred
• Understanding of order-to-cash processes, aging reports, and foreign exchange rates
• Superior Attention to Detail: takes time and effort to avoid errors and consistently delivers accurate work product
• Organized and Adaptable: can shift between multiple priorities without losing accuracy or momentum, and see tasks to completion in a timely manner
• Polished Customer Service: proven ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Proactive Communication: ability to communicate clearly and professionally, both internally and externally, in a variety of formats (written and verbal)
• Working knowledge of pivot tables, vlookup, generating reports and manipulating data
• Experience with or interest in learning common accounting and billing software platforms (e.g., NetSuite or BillingPlatform) a plus

Benefits

• Remote-first working policy, with office hubs in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

Company Overview