Note: The job is a remote job and is open to candidates in USA. loanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. The Account Manager will act as a liaison between partners, sales teams, and operations, ensuring quality customer service and managing the loan process from submission to final disposition.
Responsibilities
- Communicates with our Joint Venture partner, underwriters, funders, doc drawers, etc. as required to ensure all parties are aware of loan status and any outstanding requirements ensuring quality customer service experience and adherence to established guidelines
- Provides status updates on loans as requested
- Follows up as needed for outstanding conditions and to retrieve signed documents
- Responsible for daily pipeline management to include, but not limited to, requesting lock extensions, condition follow up, vendor follow up and data integrity in LOS as updates occur
- Responds to internal and external customer inquiries on loan conditions and/or documentation requested for approval or funding
- Negotiates and works to resolve problems with our partner as it relates to pricing, program changes and reworks to the loan request
- Provides back up support as needed to review conditions received for accuracy and forward conditions to Underwriting for review in a timely manner
- Verifies that our Joint Venture partner has received notification of loan approvals and status updates
- Orders required verifications as outlined in policies & procedures such as 4506T, VOE, VOD and SS validations
- Communicates with management team on volume projections and status updates
- Contributes to process improvement suggestions to promote process efficiency and enhance broker experience
Skills
- Working knowledge of FHA/VA/USDA regulations and FNMA/FHLMC and investor underwriting guidelines
- Maintain working knowledge of all loan programs to ensure loans conform with program requirements through the loan process and to able to answer questions as needed
- Minimum of 1 years proven and progressive mortgage lending experience, or equivalent
- Bachelor's Degree preferred and a minimum of three (1) + years' experience working in a similar field
- Bachelor's Degree preferred and a minimum of three (1) + years' experience working in a similar field
Benefits
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
Company Overview
loanDepot is an independent retail mortgage lender that provides residential loans, refinance loans, and personal loan products nationwide. It was founded in 2010, and is headquartered in Foothill Ranch, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.loandepot.com.