Note: The job is a remote job and is open to candidates in USA. Real Chemistry is a global agency focused on transforming healthcare through scientific expertise and creativity. They are seeking an Account Manager to provide exceptional client service and manage accounts in the healthcare sector, particularly within pharmaceuticals and biotechnology.
Responsibilities
- Responsible for exceptional client service and account management activities for 3-4 accounts
- In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
- Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach
- Support overall account development, resourcing fiscal performance and growth
- Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
- Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
- Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
- Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
- Sets meetings, provides agendas and contact reports
- Ability to run client calls or meetings independently
- Manage account finances; must be able to track budget, raise invoices and POs
Skills
- Client services experience in healthcare
- Ability to manage multiple tasks based on priorities and a strong attention to detail
- Independent thinker confident in taking ownership of assets and material development
- Professional presence, performs with a sense of urgency and with a client service orientation
- Confidence to manage upward when required
- High energy, able to effectively operate in fast-paced, growing and evolving environment
- Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
- Good understanding of social media vehicles and is comfortable managing and drafting communications around them
- Strong written and oral communication and presentations skills
- Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
- Excellent business communication ability including informal/formal presentation and writing skills
- Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
- Able to communicate with managers when deadlines will not be met
- Able to devise and articulate solutions to problems on an ongoing basis
- Able to clearly communicate project updates, scopes and recommendations to clients
- Ability to develop project scopes and client and vendor contracts
- Demonstrated experience with media monitoring, research and taking on projects with limited supervision
- BA or equivalent work experience required
Benefits
- Comprehensive benefit program and perks
- Free snacks to keep you running all day long
- Generous holiday and paid time off
- Options for private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to more than 13,000 online classes with LinkedIn Learning
Company Overview