Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a global leader in data and software services, focusing on transforming the vehicle lifecycle into a connected digital experience. The Account Manager for Dealer Solutions is responsible for managing customer relationships, driving product adoption, and ensuring customer retention and expansion within a defined set of automotive dealer accounts.
Responsibilities
- Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps
- Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment
- Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
- Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
- Identify at-risk accounts early and collaborate with internal teams to develop recovery plans
- Ensure customers receive clear ROI value stories tied to their operational goals
- Develop structured annual and quarterly account plans capturing:
- Key goals & initiatives for fixed ops, variable ops, and marketing
- Product adoption status and opportunities
- Whitespace and expansion opportunities
- Risk indicators and mitigation plans
- Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio:
- DMS: service, parts, accounting, inventory workflows
- CRM: lead management, showroom, BDC optimization
- Service: Service Suite check-in, scheduling, inspections, tech productivity
- Marketing: campaigns, retention, reputation, equity mining through Sales Journey
- Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions
- Align SPM engagements to dealership goals such as:
- Higher service lane throughput
- Improved lead response and conversion
- Reduced no-shows through scheduling optimization
- Better marketing ROI and customer retention
- Ensure insights from SME performance reviews are translated into actionable account plans
- Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
- Document customer health trends and create action plans to address red/yellow indicators
- Engage cross-functional teams to resolve escalations, integration challenges, or workflow gaps
- Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience
- Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
- Work with Marketing on customer communication, events, and campaign engagement
- Travel 60–75% depending on territory size, dealer visits requirements
Skills
- 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
- Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
- Experience managing a customer book of business, with accountability for retention and expansion
- Excellent communication, relationship-building, and presentation skills
- Ability to analyze data and translate insights into customer recommendations
- Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
- Background in dealership operations (BDC, service lane, sales management, or digital marketing)
- Familiarity with OEM programs, certification requirements, and compliance standards
- Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks)
Company Overview