Note: The job is a remote job and is open to candidates in USA. Transfr is a fast-growing organization focused on creating immersive training simulations to empower learners and job seekers. They are seeking an experienced Account Manager to drive customer retention, revenue growth, and long-term partner success by managing a portfolio of customers and executing strategic account plans.
Responsibilities
- Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn
- Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth
- Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities
- Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities
- Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs)
- Identify customer risks proactively and collaborate cross-functionally to implement retention strategies
- Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes
- Navigate complex, multi-stakeholder customer environments and manage executive-level relationships
- Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce
- Provide timely and precise weekly, monthly, and quarterly forecasts to leadership
- Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience
- Continuously improve renewal and expansion processes to drive operational efficiency and consistency
Skills
- 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts
- Proven track record of meeting or exceeding renewal, retention, and upsell targets
- Strong consultative selling, negotiation, and relationship management skills
- Experience engaging with executive and C-level stakeholders
- Strong organizational skills with exceptional attention to detail
- Experience managing cross-functional projects under tight deadlines in fast-paced environments
- Proficiency with Salesforce or similar CRM platforms
- Ability and willingness to travel domestically up to 60%
- Experience working within workforce development, education, or public sector environments
- Familiarity with outcome-based or value-based selling methodologies
- Experience managing complex enterprise or multi-stakeholder accounts
- Knowledge of customer success planning and adoption strategies
- Strong analytical skills with the ability to translate customer data into strategic insights and ROI narratives
Benefits
- Medical, dental, and vision insurance
- Annual professional development budget for each employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- Paid time off (PTO) to support work-life balance
- Paid company holidays
- Company-paid parental leave
- Flexible work arrangements in a remote-first environment with employees across the U.S.
Company Overview
Transfr founded on the belief that learning is about enhancing the human experience. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://transfrinc.com/.