Note: The job is a remote job and is open to candidates in USA. TransPerfect is the world's largest provider of language services and technology solutions for global business. The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients, while also working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
Responsibilities
- Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
- Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
- Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
- Creatively problem solve to improve current new business development strategy
- Negotiate rates and deadlines with prospective and current clients
- Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
- Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
- Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
- Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
- Perform other special projects or duties when required
Skills
- Minimum Bachelor's degree or equivalent
- Excellent written and verbal English communication skills
- Excellent problem solving and analytical skills
- Strong interpersonal skills
- Effective time management
Benefits
- Medical, dental, and vision insurance
- 401k matching
- Membership to child-care providers
- Other TransPerks
- Birthday off
- Eligible for quarterly bonus - Optional
- Company benefits - Optional
Company Overview
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support. It was founded in undefined, and is headquartered in Phoenix, Arizona, US, with a workforce of 1001-5000 employees. Its website is http://www.transperfectconnect.com/.