Note: The job is a remote job and is open to candidates in USA. Alight Solutions is a company that champions people and connects purpose with impact. They are seeking a candidate for the Account Executive Development Program, a 24-month developmental role focused on building skills in client management and business acumen within the benefits industry.
Responsibilities
- Support the Strategic Account Executive in managing day-to-day client needs, including meeting preparation, follow-ups, and action tracking
- Help build relationships with client contacts by providing timely responses, coordinating the right internal resources, and maintaining a high level of professionalism
- Assist with renewal and retention activities by gathering inputs, compiling materials, and supporting proposal/contract processes under guidance
- Coordinate internal partners (delivery, operations, product, finance, legal) to help resolve client questions, service issues, and escalations, ensuring clear ownership and deadlines
- Maintain account documentation (contact lists, meeting notes, risks/issues logs, success plans) and keep CRM/account records accurate and current
- Prepare standard reporting and performance review materials (service metrics, milestones, outcomes) and help summarize insights for client discussions
- Identify potential cross-sell/upsell signals (new needs, pain points, organizational changes) and route opportunities to the SAE and appropriate teams
- Learn and apply Alight solution knowledge and delivery basics to connect client needs to the right capabilities and next steps
Skills
- 3–5 years of experience in account management, client success, sales support, consulting support, or customer-facing roles (HR/benefits, healthcare, brokerage, SaaS, or related industries preferred)
- Exposure to supporting employer or enterprise accounts (or comparable B2B clients) with multiple stakeholders; experience with 1,000+ employee accounts is a plus
- Strong written and verbal communication skills with the ability to present information clearly and professionally
- Demonstrated organization and follow-through: able to manage multiple priorities, maintain detailed notes, and meet deadlines
- Foundational problem-solving skills and comfort coordinating across teams to drive issues to resolution
- Growth mindset and curiosity to learn solutions, delivery processes, and consultative selling skills
- Comfort using CRM and productivity tools (e.g., Microsoft Office) to maintain account records, reporting, and documentation
- Collaborative, client-first approach with professionalism and discretion when handling sensitive client information
- Willingness and ability to travel as needed to support business objectives, including client meetings, team collaboration, and on-site engagements
Benefits
- Health, dental and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
- Flexible working arrangements wherever possible
- Competitive total rewards package
- Continuing education & training
- Bonus and/or incentive eligibility are determined by role and level
- Comprehensive benefits package
Company Overview
Alight Solutions is a cloud-based human capital technology company that offers HR and financial solutions. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.alight.com.