Note: The job is a remote job and is open to candidates in USA. Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. They are seeking a passionate and strategic Account Director, Design & Technology to connect with and support creators, drive engagement, and ensure resources are available for success on their platform.
Responsibilities
- Build and strengthen relationships with creators in Kickstarter’s community, connecting with promising businesses and individuals who could use Kickstarter to bring impactful projects to life
- Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support
- Own relationships with top-tier creators in the category of focus, assuring consistent communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches
- Develop and refine category-specific educational resources in collaboration with internal teams to better support creators
- Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources
- Serve as the face of Kickstarter within the category of focus, working with Kickstarter’s Communications and Marketing teams to pursue press appearances as well as in-person and virtual one-to-many community development opportunities
- Establish and strengthen relationships with institutions and partners within the broader creative ecosystem to build Kickstarter’s referral pipeline
- Collaborate with industry stakeholders to expand Kickstarter's reach and visibility within key creative communities
- Contribute to Kickstarter’s strategy for industry events, attending as a representative to engage with creators and industry audiences through networking and public speaking opportunities
- Leverage events to connect with new and returning creators, positioning Kickstarter as the go-to platform for their funding needs
- Contribute to the strategy for category of focus, collaborating across the company to meet key targets for revenue, creator retention, and growth
- Advocate for Kickstarter in a competitive funding landscape, identifying and pitching new prospective creators while working to re-engage and win back those exploring alternate funding paths
- Gather market intelligence on industry trends and competing platforms to inform outreach strategies and positioning
- Support the development and rollout of new product features and services by recruiting beta participants and driving adoption among priority creators
- Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience
- Utilize Kickstarter’s category-specific curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels
- Develop strategies to highlight success stories and inspire new creators to engage with Kickstarter
Skills
- You have at least 5 years of professional experience working in Design & Technology, including a network of connections with the community and industry knowledge
- You have strong knowledge of Design & Technology and an understanding of what makes projects in these areas a good fit for Kickstarter
- You have a demonstrated ability to collaborate and execute on strategic plans that get data-driven results
- You have exceptional communication skills: adept at speaking and presenting to small and large groups, speaking to the press, and able to represent Kickstarter in a positive light at industry events
- You have a strong sense of what makes projects within your categories of focus stand out — with the ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently
- Bonus points if you are a creator within your categories of focus, an entrepreneur, and/or a Kickstarter creator
- Bonus points if you have professional experience and connections within an area of potential for Kickstarter (i.e. a domain where we don't already have a strong audience)
Company Overview
Company H1B Sponsorship