Note: The job is a remote job and is open to candidates in USA. ComPsych Corporation is the world’s largest provider of mental health services and GuidanceResources for life. They are seeking an Absence Auditor to implement and maintain a quality assurance program by monitoring production and developing processes to reduce errors.
Responsibilities
- Conduct daily audits of operational transactions
- Monitor high risk interactions through quality reporting
- Analyze metrics to spot trends and pinpoint necessary improvements
- Monitor processes from a quality standpoint to identify development needs
- Compile monthly quality score reports to present to Team Leads
- Own and lead processes from start to finish
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Collaborate with Operations management to implement process improvement measures
- Represent the Quality Team in customer meetings and related preparation
- Other duties as assigned
Skills
- Exhibit a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states
- Understand concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies
- Proficiency in Excel, Word, and PowerPoint
- Demonstrated performance excellence in Specialist/Expert job functions
- Meets/Exceeds daily production goal in their work activity
- Quality- 100% accuracy rate
- Demonstrated ability to own a task from beginning to end
- Exhibited commitment to quality and error reduction with an interest in process development
- Strong attention to detail and ability to work independently
- Must have high-speed internet and workspace free from distraction, disruption or noise
- Ability to be on camera when attending work related trainings, meetings and/or events
- Must be able to sit or stand at desk for prolonged periods of time while working on a computer
- Bachelor's degree preferred
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
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