Note: The job is a remote job and is open to candidates in USA. Direct7 Networks is seeking a commercially driven A2P SMS Account Manager to manage and expand a portfolio of enterprise customers and strategic partners. The successful candidate will focus on maintaining strong client relationships, driving revenue growth, and ensuring the adoption of Direct7's communication solutions.
Responsibilities
- Manage and grow a portfolio of enterprise customers, messaging aggregators, telecom operators, and strategic partners
- Develop strong relationships with key decision-makers and stakeholders across client organizations
- Drive revenue growth by increasing messaging volumes and expanding customer engagement across Direct7's product portfolio
- Identify and develop upselling and cross-selling opportunities for SMS, WhatsApp Business API, Viber, Verify API, Number Lookup, and other communication solutions
- Prospect, qualify, and onboard new customers and strategic partners
- Negotiate commercial agreements, pricing, and routing strategies to maximize profitability and customer satisfaction
- Monitor account performance, traffic trends, and customer activity to identify growth opportunities
- Collaborate with technical, operations, and carrier teams to ensure seamless service delivery and issue resolution
- Analyze market trends, competitor activity, and industry developments to uncover new business opportunities
- Conduct regular business reviews with clients and present performance reports, recommendations, and growth strategies
- Maintain accurate records of customer interactions, opportunities, forecasts, and pipeline activity within CRM systems
- Ensure compliance with industry regulations, carrier requirements, and messaging best practices
- Represent Direct7 Networks at industry events, conferences, and partner meetings when required
Skills
- 3–5 years of experience in A2P SMS, CPaaS, telecommunications, messaging, or a related industry
- Proven experience in account management, business development, sales, or partner management
- Demonstrated track record of meeting or exceeding revenue, growth, or account performance targets
- Strong understanding of the A2P SMS ecosystem, messaging aggregators, telecom operators, and messaging routes
- Experience managing enterprise customers and strategic partnerships
- Excellent communication, negotiation, presentation, and relationship-building skills
- Strong analytical and commercial mindset with the ability to interpret performance and revenue data
- Knowledge of global messaging regulations, compliance requirements, and industry best practices
- Experience using CRM systems, reporting tools, Excel, and messaging platforms
- Ability to work independently in a remote environment while managing multiple priorities and accounts
- Existing network within the A2P SMS, CPaaS, telecom wholesale, or mobile operator ecosystem
- Experience selling WhatsApp Business API, Viber Business Messages, RCS, or other business messaging solutions
- Familiarity with international messaging regulations and carrier requirements across multiple regions
- Experience working with messaging aggregators, wholesale telecom providers, or enterprise communication platforms
- Proven ability to identify and develop new business opportunities within existing and prospective accounts
Benefits
- Competitive salary and performance-based incentives.
- Fully remote work environment with a global team.
- Opportunity to work with leading enterprises, telecom operators, and messaging providers worldwide.
- Career growth within a fast-growing global CPaaS company.
- Exposure to innovative communication technologies and international markets.
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