Remarketing Representative

Ally Financial is a customer-centric, leading digital financial services company. They are seeking a Remarketing Representative to provide quality customer service through administrative duties related to the remarketing of vehicle returns, while collaborating with team members and external partners to ensure operational efficiency.

Responsibilities

• Provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns
• Support strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts
• Assist with on-boarding new vendors by requesting and organizing information associated with the RFP process
• Deliver continuously improving year on year expense results by improving processes and increasing productivity
• Build solid peer-to-peer relationships in a team environment to meet operational needs
• Communicate effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests
• Support rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process
• Perform data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems
• Respond promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis

Skills

• 0+ years of experience
• High school Diploma or GED equivalent
• HS diploma or equivalent required
• 0-2 years experience in financial services or similar industry
• Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience
• Basic knowledge of general/standard office and administrative procedures and methods
• Basic data entry and word processing skills
• Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets
• In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations
• Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

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