Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.
About the role
Invenias plays a critical role in supporting executive search firms around the world. As a Relationship Manager, you will help ensure our customers continue to succeed with the platform while shaping the future of the product through the feedback and insights you bring back to the business.
Reporting to the General Manager of Bullhorn’s Executive Search technology practice, you will serve as the primary relationship owner for a broad portfolio of firms, delivering a scalable engagement model that helps customers solve challenges, adopt best practices, and get more value from the platform.
Working closely with Product, Support, and Sales, you will help ensure that our customers continue to see Invenias as an essential part of how they run their search businesses.
A typical day will include...
Acting as the primary relationship owner for a portfolio of SMB executive search firms using Invenias
Helping customers navigate challenges, coordinating internally when escalations arise, and sharing best practices from across the customer community
Monitoring customer adoption and usage trends to identify opportunities to increase value and engagement with the platform
Supporting renewal conversations and helping customers plan their continued use of Invenias
Identifying opportunities for customers to benefit from additional Bullhorn capabilities, integrations, or partner solutions
Supporting customers during key lifecycle moments including onboarding, adoption milestones, and growth of their Invenias usage
Acting as the voice of the customer by sharing feedback and insights with Product and internal stakeholders
Documenting customer interactions and ensuring timely follow-up on any open issues or action items
This role is a fit for you if…
You have strong problem-solving skills and approach challenges with empathy, curiosity, and a positive mindset
You care deeply about customer success and enjoy building relationships with a wide range of personalities
You are comfortable managing a broad portfolio of customers and staying organized across competing priorities
You communicate clearly and confidently, both with customers and internal teams
You thrive in a fast-moving environment where customer needs evolve and no two days look exactly the same
You enjoy learning new technologies and helping others get the most out of the tools they use
Bonus points if you have…
Experience working with recruitment software
Familiarity with the executive search or staffing industry
Experience managing renewals or commercial conversations with customers
What we offer...
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.