Academy of Hope Adult Public Charter School (AoH) provides adult learners in Washington, D.C. with opportunities to build academic skills and earn high school credentials. They are seeking a mission-driven Registrar & Recruitment Specialist to support admissions efforts and guide prospective learners through the application and enrollment process.
Responsibilities
- Develop and implement targeted recruitment strategies to engage prospective adult learners across Washington, D.C
- Serve as the first point of contact for prospective learners, including answering calls, greeting walk-ins, and responding to inquiries
- Plan, coordinate, and execute recruitment events such as Open Houses, Information Sessions, workshops, and community engagement activities
- Coordinate and support volunteers and Territory Representatives assigned to designated D.C. wards
- Provide training, tools, and ongoing communication to ensure strong representation and outreach performance
- Guide prospective learners through the application, intake, and documentation process
- Assist learners who may have literacy, language, speech, or technology barriers in completing enrollment requirements
- Monitor application completion and follow up with prospective learners to support movement through the enrollment funnel
- Monitor and report on application completion rates, conversion data, and enrollment trends
- Input and maintain accurate and timely data in Salesforce and other databases
- Conduct enrollment file reviews to ensure compliance with OSSE requirements, internal policies, and term audit expectations
- Build and maintain relationships with community organizations, workforce partners, agencies, and local stakeholders
- Represent AoH at community events, resource fairs, and recruitment partnerships
- Provide general administrative support to the Admissions team
- Assist with verification of enrollment documentation, enrollment tracker updates, and learner communications
- Ensure accurate record-keeping for enrollment, verification, and reporting
Skills
- 1–3 years of experience in admissions, enrollment, advising, sales, customer service, or other transferable experience
- Strong communication skills and comfort making high-volume phone calls
- Experience working with diverse populations, including multilingual learners, returning citizens, and learners with limited literacy
- Proficiency with Microsoft Office and Google Suite; CRM experience (Salesforce) preferred
- Strong organizational skills with the ability to meet deadlines, prioritize tasks, and manage multiple responsibilities
- Ability to work at least two evenings per week; occasional weekend availability is required
- Commitment to AoH's mission and to working in a culturally responsive, learner-centered environment
- CRM experience (Salesforce) preferred
Benefits
- Medical, dental, and vision insurance
- Employer-paid life and disability coverage
- Access to 403(b) retirement matching
- Eligibility for Public Service Loan Forgiveness (PSLF)
- Generous paid leave
- Paid holidays
- Flexible schedule aligned with program needs
- Professional development funding
- Leadership training
- Internal career pathways
- Access to workshops and certifications
Company Overview
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