Ramp Specialist – Airport Ground Operations Team Member | $35/Hour | Full-Time Position in Raleigh-Durham, NC

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Join the arenaflex Ground Operations Team

Are you ready to launch an exciting career in aviation? At arenaflex, we believe in connecting people to what matters most in their lives through friendly, reliable, and affordable air travel. As a member of our Ground Operations team, you'll play a vital role in keeping our flights running smoothly, our passengers happy, and our operations efficient. We're currently looking for dedicated Ramp Specialists to join our team at the Raleigh-Durham International Airport (RDU) location.

If you thrive in a fast-paced environment, enjoy solving problems on the go, and take pride in being part of a collaborative team, this could be the perfect opportunity for you. As a Ramp Specialist at arenaflex, you'll be the backbone of our ground operations—working alongside talented professionals to ensure every flight departs and arrives on time, safely and efficiently.

What You'll Do as a Ramp Specialist

As a critical member of our ground operations team, you'll be responsible for a wide range of duties that keep our airport operations running like a well-oiled machine. Here's what you can expect in this role:

• Provide exceptional service: Offer friendly assistance and maintain positive relationships with all internal and external customers, ensuring every passenger interaction leaves a lasting impression.
• Work collaboratively: Partner with other ground operations teams to ensure the seamless success of our organization and meet flight takeoff schedules consistently.
• Deliver outstanding customer support: Provide excellent service to individuals wishing to travel, use cargo, or baggage services by positioning aircraft at ramps and terminals.
• Handle aircraft loading and unloading: Load, dump, service, guide, and direct organization aircraft with precision and attention to detail.
• Manage baggage and cargo: Receive and record customer baggage, aircraft cargo, mail, and company materials as required, ensuring accuracy and security.
• Execute loading operations: Handle all aspects of loading, stowing, and dumping items, baggage, airmail, aircraft cargo, and company materials according to predetermined plans received from Operations Specialists.
• Transport equipment: Receive, deliver, and transport baggage and cargo to and from aircraft while maintaining detailed records regarding these responsibilities.
• Manage air freight: Warehouse, gauge, stack, receive, and deliver air freight; check air freight handled against accompanying documentation to identify any misuse or discrepancies and correct routine errors.
• Protect customer property: Safeguard customers' baggage, air freight, airmail, and COMAT from weather, loss, theft, damage, and/or destruction.
• Use jetway equipment: Regularly use jetway stairs to deliver items checked at the gate to the aircraft cabin.
• Review documentation: Examine freight documentation for accuracy and correct forms as needed.
• Maintain aircraft cleanliness: Perform in-cabin cleaning manually, including sweeping upholstery, cleaning windows, galleys, and disposal containers according to appropriate documentation.
• Service facilities: Clean and service lavatories, operate lavatory trucks, and dispose of contents according to established procedures.
• Provisioning duties: May perform duties of a Provisioning Specialist, including loading aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and magazine compartments and grocery items according to relevant documentation. Maintain inventory of such items and supplies.
• Equipment transportation: Transport cabin and cleaning equipment between aircraft storage areas.
• Operate specialized equipment: Work and/or drive automated equipment such as belt loaders, air start units, lift trucks, pushback tugs, baggage trucks, lavatory trucks, and de-icers.
• Move containers manually: Physically move around push carts and containers as required.
• Navigate airport facilities: Work in and between passenger terminals, hangars, and airfreight facilities, both indoors and outdoors.
• Work in various conditions: May be exposed to a wide variety of weather conditions, jet and equipment noises, exhaust, dirt, and dust for extended periods.
• Complete documentation: Finish forms and documentation associated with work tasks according to established procedures and enter such information into the organization's information system as required.
• Offer flexible support: Provide friendly support to all employees and clients. Has routine contact with individuals outside the organization such as delivery agents, carriers, and more.
• Meet physical requirements: Must be able to meet any physical capacity requirements listed in this description.
• Perform additional duties: May perform other work responsibilities as directed by the employee's supervisors.

Note: Responsibilities vary by size and organization of station.

What We're Looking For

We're seeking individuals who are ready to take on the challenges and rewards of airport ground operations. Here's what you need to succeed at arenaflex:

Essential Qualifications

• Team player mentality: Ability to work cooperatively with others as part of a team and function effectively under stressful situations.
• Technical aptitude: Ability to understand documents, follow instructions, learn, and comprehend ramp operations procedures, rules, and regulations.
• Problem-solving skills: Must be aware of hazardous situations and able to handle emergencies on a case-by-case basis.
• Time management: Must work under close time constraints to achieve fast turns of aircraft.
• Compliance mindset: Must satisfy all grooming standards as outlined in the Ground Operations Employee Handbook and the Work Agreement.
• Communication skills: Must be aware of moving vehicles or aircraft and use radio equipment. Must be able to convey information and instructions verbally as well as via radio equipment.
• Education: No education requirement
• Experience: No experience requirement
• Licensing: Must have a valid state motor vehicle operator's license
• Security clearance: Must be able to obtain a SIDA badge and meet all local airport requirements
• Work authorization: U.S. citizenship or current authorization to work in the U.S. is required. No current or future work authorization sponsorship is available.
• Location requirement: Must currently be a resident of the state of North Carolina to be considered for the Ramp Specialist position in Raleigh-Durham, NC

Preferred Qualifications

• Previous experience in airport operations, logistics, or related fields
• Experience operating heavy equipment or machinery
• Customs Seal certification or ability to obtain one for international flight operations
• Strong communication skills in English (additional languages are always a plus)

Physical Requirements

This is a physically demanding role that requires you to be on your feet and active throughout your shift. You must be able to:

• Lift and move items of 70 pounds or more on a regular basis
• Frequently lift loads of 40 to 50 pounds on elevated surfaces
• Climb, bend, bow, crawl, and stoop regularly and for extended periods
• Work in confined or elevated places
• Carry heavy items up and down jetway stairs
• Work outdoors in various weather conditions
• Tolerate exposure to jet and equipment noises, exhaust, dirt, and dust for extended periods

Training & Development

At arenaflex, we invest in our people from day one. As a new Ramp Specialist, you'll participate in our comprehensive training program designed to set you up for success. You'll need to successfully complete the training program with a 90% or greater average and satisfy an evaluation period. Our training covers:

• Safety protocols and procedures
• Equipment operation and certification
• Baggage handling systems
• Cargo management
• Customer service excellence
• Emergency response procedures
• Airport security regulations

We provide ongoing training and development opportunities to help you grow your career at arenaflex. Whether you're looking to advance into supervisory roles, specialize in particular areas of operations, or explore other career paths within the organization, we're committed to supporting your professional journey.

Work Environment & Culture

Working at arenaflex means being part of a dynamic, team-oriented culture that values integrity, positivity, and excellence. Our ground operations team is known for its camaraderie, mutual support, and commitment to getting the job done right—every single flight, every single day.

Shift Flexibility: This is an association-based position that includes working assigned shifts based on position. Shifts can include early mornings, late nights, weekends, and holidays. We offer flexible scheduling options and will work with you to find a shift that fits your lifestyle.

Team Environment: You'll work closely with a diverse group of professionals who share your dedication to safety, efficiency, and customer satisfaction. Our teams communicate constantly through radio equipment and in-person coordination, ensuring everyone stays informed and aligned.

Dynamic Workplace: No two days are alike at arenaflex. You'll navigate various airport areas, work with different aircraft types, and handle a wide range of tasks that keep your job fresh and engaging.

Compensation & Benefits

At arenaflex, we believe in rewarding our team members for their hard work and dedication. Here's what we offer:

• Competitive hourly rate: Earn $35 per hour with potential for overtime pay
• Travel perks: Fly free of charge, as an award, on any open seat on every arenaflex flight (your eligible dependents as well!)
• Retirement savings: Up to a 9.3% 401(k) organization match, dollar for dollar, of your qualified compensation, per check
• Profit sharing: Potential for annual ProfitSharing contribution toward retirement—when arenaflex benefits, you benefit!
• Health and wellness: Comprehensive health, dental, and vision coverage options
• Paid time off: Generous PTO policies to support work-life balance
• Employee assistance program: Resources for personal and professional challenges
• Career development: Opportunities for advancement within the organization

Ready to Take Flight with arenaflex?

If you're ready to join a team that values teamwork, dedication, and customer satisfaction, we want to hear from you! The Ramp Specialist position is an excellent entry point into the exciting world of aviation, offering hands-on experience, competitive pay, and incredible travel benefits.

At arenaflex, we celebrate diversity and welcome applicants with diverse backgrounds, perspectives, and experiences. We believe our differences make us stronger, and we're committed to reflecting the communities we serve.

Important Notes:

• If you are not selected for this job posting, you will not be eligible to reapply for this position in RDU for six months from the day of the interview.
• This position requires residency in North Carolina.
• arenaflex is an Equal Opportunity Employer.

Don't miss this opportunity to build a rewarding career in aviation with one of the most respected airlines in the industry. Apply today and take the first step toward an exciting future with arenaflex!

Learn more about becoming a Ramp Specialist and view our FAQs: careers.arenaflex.com/ramp-specialists