Quality Assurance Specialist

JM Murray is a company focused on providing quality services, and they are seeking a Quality Assurance Specialist to conduct training, incident investigations, and quality assurance programs. The role involves ensuring compliance with regulations and maintaining high standards in service delivery.

Responsibilities

• Responsible to assist in sessions of the Required Training programs and curriculums for the JM Murray Services Division. Provides training according to OPWDD, OMH or other oversight agency regulations
• Maintains knowledge and certifications in order to conduct training programs for all JM Murray Services employees as well as transportation provider employees. This includes but is not limited to First Aid, CPR, SCIP, Fire Safety, Vehicle Safety Training, as well as the regulatory required training topics. Completes all updates to training curriculums, materials, and online programs
• Conducts and documents incident investigations according to established procedures. Submits investigation reports that fully and accurately document the investigation process, outcomes and recommendations, within established timeframes
• As a back up to the QA Coordinator, monitors and updates IRMA (Incident Reporting and Management Application) and WISR (Web Submission of Investigation Reporting) for all reported incidents and responds according to reports received
• Attends and participates in Incident Review Committee meetings, as assigned. Assists the Director in the preparation of agenda, materials, etc. and with presenting information to the committee. May be assigned to complete minutes for committee meetings
• Assists the Director, as requested, with any reporting on Incident Management, including data for trend reports
• Conducts and reports on random quality assurance audits of services that are provided. Audits may include meeting with people receiving services and their families, record reviews and/or physical observation of service delivery both on and off site to ensure service environments meet the physical social, developmental and safety needs of the persons served. Observations will include monitoring that individual interests are respected and that civil, human and legal rights are protected
• Conducts and reports on the completion of the annual satisfaction survey of service recipients. Submits annual report to the Director of QA within an established timeframe
• Assists the Director with the completion of the Quality Improvement Plan, as needed
• May be assigned to attend Human Rights Committee meetings. Attends and participates in Quality Assurance Committee Meetings, including assistance to prepare agenda, materials, etc. May be assigned to complete minutes for committee meetings
• Attends all required and assigned training and meetings. May be assigned to other JM Murray Committees, and represent the Company on local and regional committees
• Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity
• Performs additional duties and responsibilities, as assigned

Skills

• Associates degree and at least one year of experience in OMH/OPWDD Services
• Experience in investigations and training is highly desired
• Must have excellent organizational, time management, written and verbal communication skills
• Must demonstrate the ability to work efficiently and productively in an independent and collaborative environment
• Must be able to travel to local and regional locations for meetings and Quality Assurance activities
• Must have flexibility to adjust to changes in priorities and assignments
• Flexibility to work occasional hours outside of regular schedule for training or investigation activities
• Will be required to obtain and maintain certifications and training needed in order to conduct training in First Aid, CPR, AED, SCIP and other required Services training within an established timeframe for each training area
• Will be required to complete the NYS Justice Center training on Investigations within 30 days or the next available course, whichever is sooner
• New York State Driver's License that meets Company requirements

Company Overview