One Workplace is a company dedicated to creating insightful spaces that reflect their clients' images and foster success. The Project Coordinator will assist the Sales team in pre-sales functions, ensuring excellent customer service and supporting the execution of projects.
Responsibilities
- Work closely with the Client Experience Manager to provide excellent customer service throughout the full scope of work, including diverse and difficult clients
- Assume a proactive role by utilizing internal resources to service the client
- Acquire skills to cope with ambiguity when faced with unexpected problems and deadlines, in addition to numerous interruptions
- Assist Sales during the pre-project phase with the preparation and execution of projects
- Respond and follow through on client requests in a timely manner
- Assist with developing and enhancing relationships with new and existing customers by assisting Sales with pre-project tasks. Provide product solution options and answers to client’s questions or issues by researching and taking appropriate action in a timely manner (with oversight/direction from Sales)
- Learn and gain expertise to further the furniture process by occasionally attending sales calls as determined by Sales, assists with budget development, foster relationships with reps and correspondence with key members of the team (designers, clients, contractors, etc.)
- Learn our internal order processing system, Hedberg, in addition to Steelcase Village, Coding, PID’s Directory, etc
- Gain a basic understanding of how to reach out for vendor quotes and implementing information accurately into Hedberg
- Take initiative and assist Sales with product research, pricing, and lead-time information. Attend pre-project sales calls as determined by the team
- Illustrate basic knowledge using our ordering system by creating sales quotes, applying discounts, and converting to sales orders
- Participating in industry events to keep product/services knowledge current
Skills
- Associate Arts degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
- Excellent client service skills; professional oral and written communication skills; strong organizational and time management skills; strong attention to detail/accuracy; self-motivation; resourcefulness; ability to function in a team environment; positive and professional attitude
- Requires self-motivation with strong interpersonal skills and the ability to ask pertinent questions to determine client needs
- High attention to detail and accuracy
- Must be assertive, flexible, and have a strong sense of urgency. Committed to supporting Sales Team goals
- The ability to work independently and prioritize tasks is essential
- Excellent written and verbal communication skills
- Ability to provide excellent customer service and foster both internal and external relationships
- Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client. Maintain professionalism under pressure
- Excellent knowledge of Microsoft Office systems with the ability to learn an internal system
Benefits
- 15 days of PTO
- 9 Paid holidays
- Medical/Dental/Vision Insurance
- Profit Sharing
- Paid Parental Leave
- 401k + Employer Match
- Wellness App with reimbursement of up to $500 per year
Company Overview
One Workplace is a workplace solutions company that offers office design, furniture, and technology services for modern workspaces. It was founded in 1947, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is http://www.oneworkplace.com/.