tastytrade is a company focused on democratizing trading and empowering individual investors. As a Product Support Specialist for Open API, you will provide technical support for the public API and collaborate with Engineering and Product teams to enhance the developer experience.
Responsibilities
- Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations
- Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges
- Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation
- Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer
- Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues
- Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows
- Develop external customer-facing FAQs, integration guides, and code examples on the developer portal
- Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies
- Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling
- Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy
- Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests
- Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities
- Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality
- Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact
- Track enhancement requests and monitor resolution progress, providing technical context to stakeholders
Skills
- Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience
- Experience in technical support, API support, developer relations, or software engineering roles
- Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections
- Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads
- Familiarity with version control (Git), API documentation tools, and development workflows
- Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems
- Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly
- Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy
- Self-directed learner comfortable with complex technical systems and emerging technologies
- Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role
- Experience with financial services APIs or trading platform integrations
- Contributions to open-source projects or public GitHub repositories
- Knowledge of options trading, futures, or equity market mechanics
- Experience with monitoring tools, logging systems, or API analytics platforms
Benefits
- Performance Bonuses
- Stock Purchase Options
- 401k Plan
- Medical/Dental/Vision Benefits
- 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
- 10 Paid Sick Days
- Gym Membership Reimbursement
- Commuter Benefits
- Pet Insurance
- Wellness & Mental Health Programs
- Charitable Donation Matching
- Two Paid Volunteer Days Off
- Daily catered lunch when in the office
- Full kitchen with snacks and beverages
- In-building gym
- Shuttle to/from Metra
- Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars
Company Overview
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