Product Success Manager

Fivetran is a company dedicated to simplifying data access for organizations. They are seeking a Product Success Manager to enable customers to succeed with their self-service platform through scalable programs, targeted interventions, and customer advocacy.

Responsibilities

• Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions
• Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention
• Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions
• Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan
• Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale
• Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth)
• Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate
• Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale
• Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences
• Build scalable resources (guides, templates, content) that multiply across the customer base
• Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively

Skills

• 1–2 years in customer success, product support, enablement, or similar role
• Ability to diagnose customer friction points and provide clear, scalable solutions
• Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts
• Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities
• Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes
• Strong written and verbal communication skills for both 1:1 and many-to-1 interactions
• Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment
• Experience running group enablement (webinars, labs, training, or community events)

Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Company Overview

Company H1B Sponsorship