Upgrade, Inc. is a fintech company dedicated to improving customers' financial well-being through innovative products. They are seeking a Product Data Analyst, Servicing to work cross-functionally to synthesize data, analyze borrower data, and define new features and processes in a hybrid capacity.
Responsibilities
- Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams
- Deliver actionable findings and partner with product managers to prioritize solutions
- Analyze borrower data and internal stakeholder requests to prioritize product defects
- Troubleshoot issues to develop immediate workarounds and determine long-term solutions
- Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
- Assist with system and operational documentation
Skills
- 1-3 years of relevant work experience, preferably in financial services or data
- Advanced knowledge of SQL and Python
- Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions
- Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
- Ability to lead and resolve questions and conflicts across organizational stakeholders
- Adaptable to handle changing tasks based on new priorities
- Experience working with relational databases and visualization tools (Tableau preferred)
- Prior experience with servicing systems
Benefits
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Competitive 401(k) and RRSP program
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company Overview
Upgrade helps customers move in the right direction with affordable and responsible financial products. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.upgrade.com.Company H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships, with 52 in 2025, 34 in 2024, 31 in 2023, 25 in 2022, 22 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.