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Role Description
As a Business Process Analyst, you will play a pivotal role in driving strategic initiatives and enhancing the effectiveness of our pricing and contracting outcomes through comprehensive analysis and collaborative business process transformation.
- Lead projects and process reviews to support the improvement and integration of our pricing and contracting end-to-end processes.
- Focus on ensuring interoperability and scalability, maximizing value creation.
- Collaborate with colleagues and commercial excellence workstreams to gather requirements and understand needs around pricing strategy, offer development, contract development & management, and pricing and contract operations.
Key Responsibilities
- Process Support: Create, support and/or improve critical business processes. Define and document current and future state processes while maintaining process standards as SOPs for operating units.
- Project Support: Lead and/or support critical projects and change management to drive adoption of new pricing and contracting systems, enabling teams to learn new processes, systems, roles, and responsibilities.
- Stakeholder Engagement: Collaborate with stakeholders in sales, legal, pricing, contracting and marketing teams to drive change management and process standardization, ensuring they understand the changes needed.
- Facilitate effective communication and partner with colleagues in Change and Communications and Training to deliver on process aides and change deliverables.
- Performance Measurement: Deliver and measure Key Performance Indicators (KPIs) to track the value and outcomes of Americas pricing & contracting process efficiencies and effectiveness.
- Business Acumen: Leverage deep understanding of process strategies, business strategies and market dynamics to enhance operational effectiveness.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Maintain a broad organizational perspective, considering the impact of decisions on the entire enterprise.
Qualifications
- Baccalaureate degree (or equivalent) and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
- Language: English (Fluent), Spanish (Fluent), Portuguese (Nice to Have).
Requirements
- Strong relationship building, communication and interpersonal skills.
- Expertise in problem-solving techniques, project management and strong negotiation skills.
- Time Management Skills: Works independently and takes ownership from start to finish.
- Cross-Cultural Experience: Experience working in international markets or with diverse teams.
- Solid business acumen and judgment with high attention to detail.
- Experience working within a project-oriented team.
- Ability to develop enterprise end-to-end process flows leveraging domain expertise and cross-functional collaboration.
- Effective communication skills with strong ability to craft messaging across a diverse set of stakeholders.
- Proficiency with Microsoft Office (Visio, Word, Excel, PowerPoint), Teams, SharePoint, SmartSheets, or other planning applications.
- Data Analytics Proficiency: Skills in data analytics with the ability to collect, collate and interpret data to support informed decisions.
- Experience with Lean and Six Sigma principles, including DMAIC.
- Pricing and Contracts Knowledge: Experience with pricing & contracting systems and processes.
- Industry Experience: Experience in the medical device, healthcare, or pharmaceutical Industries.
- Digital Transformation: Proven experience in leading digital transformation initiatives, particularly in pricing and contracting.
- Customer Relationship Management: Experience in managing and optimizing customer relationships, particularly in a B2B context.
- Technology Savvy: Familiarity with emerging technologies such as AI and machine learning in pricing strategies and contract management systems.
- Regulatory Knowledge: Understanding of relevant regulations and compliance requirements in the healthcare industry.
Benefits
- Competitive Salary and flexible Benefits Package.
- Health, Dental and vision insurance.
- Health Savings Account, Healthcare Flexible Spending Account.
- Life insurance, Long-term disability leave.
- Dependent daycare spending account, Tuition assistance/reimbursement.
- Incentive plans, 401(k) plan plus employer contribution and match.
- Short-term disability, Paid time off, Paid holidays.
- Employee Stock Purchase Plan, Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, Capital Accumulation Plan.
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