Position Summary
The Policy Premium Processor is responsible for reviewing, validating, and processing title insurance premiums submitted by agent partners. This role ensures that all premiums, endorsements, and fees are accurately calculated in accordance with filed rates, state regulations, and underwriter guidelines. Working in a fully remote environment requires strong analytical skills, attention to detail, and the ability to independently verify premium accuracy based on agent-provided documentation.
Key Responsibilities
Premium Validation & Review
- Review premium calculation worksheets submitted by agents for accuracy and completeness
- Validate title insurance premiums, endorsements, and fees against state rate manuals and underwriter guidelines
- Confirm proper application of reissue and simultaneous issue rates
- Identify discrepancies, miscalculations, or missing information in agent submissions
- Communicate required corrections or clarifications to agents or internal stakeholders
Processing & Data Entry
- Accurately enter validated premium and policy data into internal systems
- Maintain organized digital records of agent submissions and supporting documentation
Reconciliation & Exception Handling
- Reconcile submitted premiums with recorded amounts in policy and accounting systems
- Research and resolve discrepancies in a timely manner
- Escalate complex or recurring issues to management as appropriate
Compliance & Quality Control
- Ensure all validated premiums comply with filed rates, state regulations, and underwriting standards
- Support internal and external audits by maintaining clear documentation of validation steps
- Participate in quality assurance reviews to improve accuracy and consistency
Agent & Internal Communication
- Serve as a point of contact for agents regarding premium validation questions
- Provide clear, professional feedback on corrections or adjustments
- Collaborate with underwriting, accounting, and policy teams to resolve issues efficiently
Remote Work Expectations
- Maintain a secure, dedicated home workspace with reliable high-speed internet
- Protect confidential information in accordance with company data security policies
- Effectively manage workload and meet deadlines with minimal supervision
- Communicate proactively using email, chat, and video conferencing tools
- Be available during standard business hours
Qualifications
Education & Experience
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2+ years of experience in title insurance, escrow, or premium accounting preferred
- Experience reviewing or auditing title premiums or settlement statements strongly preferred
Skills & Competencies
- Strong understanding of title insurance rate structures and premium calculations
- High attention to detail with a focus on accuracy and compliance
- Analytical mindset with the ability to identify discrepancies and errors
- Proficiency in Microsoft Excel and title production systems (e.g., SoftPro, RamQuest, ResWare)
- Strong written communication skills for interacting with agents remotely
- Ability to work independently and manage multiple priorities
Working Conditions
- Fully remote position
- Standard business hours with occasional overtime as needed
- High-volume, deadline-driven environment