PERSONAL INJURY INVESTIGATOR
Richmond, Virginia| Remote with Local Travel | $50,000–$60,000 | Other locations available: Chesapeake, Virginia Beach, or Tidewater
ABOUT THE ROLE
Do you enjoy helping people, uncovering important details, and making a meaningful impact during some of the most difficult moments in a person's life? We're seeking a compassionate, organized, and self-motivated Investigator to support a fast-paced personal injury law practice by meeting with prospective clients, gathering critical evidence, and helping qualified individuals access the legal representation they need.
This is more than a traditional investigator role. You'll serve as one of the first points of contact for potential clients, building trust, collecting essential information, and ensuring attorneys have the facts needed to evaluate each case. If you thrive in a people-focused position that combines investigative work, client service, and field-based independence, this opportunity offers the flexibility of remote work while allowing you to make a real difference in your local community.
WHY YOU'LL LOVE WORKING HERE!
• Competitive salary of $50,000–$60,000
• Fully remote position with the flexibility to work from home
• Mileage reimbursement for all business-related travel
• Comprehensive medical, dental, and vision insurance
• Employer-sponsored life insurance
• 401(k) with employer matching
• Profit-sharing program
• Generous paid time off
• Company-provided equipment, including computer, scanner, printer, camera, and mobile phone
• Meaningful work helping injury victims navigate difficult circumstances
• Collaborative legal team with ongoing support and communication
• Opportunities for professional growth within a respected personal injury practice
WHAT YOU'LL DO
• Meet with prospective personal injury clients throughout your assigned territory
• Explain the firm's legal services and guide clients through the intake process
• Build rapport and establish trust while evaluating potential cases
• Conduct client and witness interviews and obtain recorded statements
• Gather and organize accident reports, medical records, insurance information, contracts, receipts, photographs, and other supporting documentation
• Photograph injuries, accident scenes, property damage, and other relevant evidence
• Conduct investigative research to support case development
• Complete intake forms and legal documentation accurately and efficiently
• Maintain organized case records and appointment schedules
• Coordinate closely with attorneys, paralegals, intake specialists, and case managers
• Respond promptly to new client inquiries with a goal of meeting prospective clients within 24–48 hours
• Maintain company-issued equipment and ensure accurate documentation of investigative activities
• Travel throughout the assigned service area using your personal vehicle
WHAT MAKES YOU A GREAT FIT
• Experience in one or more of the following:
• Personal injury law
• Investigations
• Law enforcement
• Client-facing sales
• Outstanding customer service and relationship-building skills
• Excellent verbal and written communication abilities
• Strong active listening and interviewing skills
• Ability to work independently while remaining highly responsive to the legal team
• Excellent organizational and time management skills
• Comfortable handling sensitive and emotionally charged conversations
• Ability to prioritize multiple assignments in a fast-paced environment
• Valid driver's license
• Reliable personal vehicle
• Willingness to travel extensively throughout the assigned territory
Preferred
• Experience interviewing clients or witnesses
• Personal injury or legal intake experience
• Knowledge of legal documentation and case intake procedures
• Experience using Microsoft Office and case management software
• Background in insurance, claims investigations, customer service, or field investigations
• Bilingual communication skills are a plus
• Experience working in a high-volume, client-focused environment
ABOUT THE FIRM
This established plaintiff-focused law firm has built a strong reputation for providing compassionate legal representation to individuals who have suffered injuries due to the negligence of others. The firm combines experienced legal advocacy with exceptional client service, ensuring every client receives personalized attention throughout the legal process. Employees enjoy working in a collaborative environment where teamwork, integrity, and a commitment to helping others are at the center of everything they do.
Working here means becoming part of a team that genuinely values the people behind every case—both clients and employees. You'll have the independence to manage your own territory while receiving the support, resources, and collaboration of an experienced legal team. The firm invests in its employees through competitive benefits, professional development opportunities, and a culture built on teamwork, respect, and a shared commitment to making a positive difference in clients' lives. If you're looking for meaningful work where your efforts have a direct impact, you'll find both purpose and long-term career potential here.
ABOUT THE LOCATION
This position serves clients throughout Richmond, Chesapeake, Virginia Beach, and the Tidewater region, offering the flexibility of remote work while remaining connected to vibrant local communities. The region provides an exceptional quality of life with beautiful beaches, waterfront recreation, parks, historic attractions, excellent dining, and family-friendly neighborhoods. Residents enjoy a lower cost of living than many major metropolitan areas, convenient access to major highways, and abundant opportunities for outdoor activities, making it an excellent place to build both a career and a fulfilling lifestyle.
DISCLOSURES
• Salary: $50,000–$60,000 annually, depending on experience and qualifications.
• Work Arrangement: Remote. Candidates must reside in Richmond, Chesapeake, Virginia Beach, or the Tidewater region of Virginia and be able to travel throughout the assigned territory.
• Travel Requirement: Extensive local travel is required. Candidates must possess a valid driver's license, maintain a reliable personal vehicle, and carry appropriate automobile insurance. Mileage reimbursement is provided for business travel.
• Benefits: Medical, dental, vision, life insurance, 401(k) with employer matching, profit sharing, paid time off, mileage reimbursement, and company-issued equipment.
• Work Schedule: Primarily standard business hours with occasional evening and weekend availability based on client needs.
• Visa Sponsorship: Not available.
• Equal Employment Opportunity: The employer is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, Virginia, or local law.
Ref#: BSS 26-00319
Remote
Skills:
Auto Insurance, Case Management, Cellular Telephone, Communication Skills, Cost Control, Customer Relations, Customer Support/Service, Dental Insurance, Document Scanners, Documentation, Driver's License, Employee Benefits, Establish Priorities, Health Insurance, Insurance Claims, Interviewing Skills, Law Enforcement, Legal, Legal Documents, Legal Support Skills, Life Insurance, Medical Records, Microsoft Office, Multilingual, Organizational Skills, Personal Injury, Presentation/Verbal Skills, Printers, Record Keeping, Reimbursement, Research Skills, Sales, Sales Prospecting, Team Player, Territory Management, Time Management, Vision Plan, Willing to Travel, Work From Home, Writing Skills
About the Company:
Team Bss