Position Overview
The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission‑critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and security teams to diagnose performance bottlenecks, lead remediation initiatives, and champion a culture of data‑driven decision‑making and continuous improvement across the IT organization.
Key Responsibilities
- Develop and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives.
- Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation.
- Design and automate performance dashboards and reports to provide clear visibility into system capacity, availability, and user experience for technical and executive audiences.
- Facilitate recurring performance review cadences with IT and security teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels.
- Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion.
- Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and capacity planning activities.
- Provide actionable insights and recommendations that inform investment decisions, risk assessments, and optimization opportunities across the IT portfolio.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field, or equivalent relevant work experience.
- 8+ years of experience in IT systems performance management, performance engineering, systems monitoring, or related roles in enterprise environments.
- Deep knowledge of performance analysis principles, metrics, and tooling, including hands‑on experience with platforms such as Splunk, SolarWinds, or similar solutions.
- Proven ability to perform root‑cause analysis on complex performance issues and translate findings into prioritized improvement strategies and action plans.
- Excellent analytical, communication, and interpersonal skills, with the ability to synthesize technical data into clear recommendations and manage multiple initiatives effectively.
- Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.
Preferred Qualifications
- Experience implementing performance management frameworks that integrate infrastructure, application, and security metrics in large enterprise or government environments.
- Hands‑on experience with APM and monitoring platforms and log analytics solutions such as Splunk for complex distributed systems.
- Relevant certifications such as ITIL Foundation or analytics/monitoring tool certifications, and familiarity with federal or defense IT environments.