Per Diem Remote Customer Service Representative – Health Insurance Support (Florida Residents Only) at arenaflex

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Join arenaflex: Your Gateway to a Rewarding Career in Health Insurance Customer Service

Are you passionate about helping others and ready to make a meaningful impact in the healthcare industry? arenaflex is seeking a dedicated and compassionate Per Diem Remote Customer Service Representative to join our dynamic team. This is a unique opportunity for Florida residents who want to work from home while contributing to an organization that truly cares about its members and communities.

At arenaflex, we believe that exceptional customer service is the cornerstone of quality healthcare delivery. As a member of our Call Center team, you will be the voice of arenaflex, assisting members with their health plan questions, concerns, and needs. This role offers flexibility, professional growth, and the chance to be part of a mission-driven organization that prioritizes both employee satisfaction and member experience.

Position Overview

This position is a per diem remote, work-from-home opportunity exclusively available to candidates who reside within the state of Florida. As a Customer Service Representative, you will serve as the primary liaison between arenaflex Health Plans and our valued members, handling inquiries via telephone, walk-ins, and potentially digital channels. Your success will be measured by your commitment to quality, your ability to deliver an outstanding customer experience, and your dedication to stewardship of organizational resources.

We are looking for individuals who possess a sincere desire to serve others, coupled with excellent communication skills, the ability to multitask effectively, and a professional demeanor. If you thrive in a fast-paced environment and take pride in solving problems, this could be the perfect opportunity for you.

Key Responsibilities

Quality and No Harm

• Identify and escalate concerns that affect customers or the Health Plans' ability to serve them, ensuring timely resolution and appropriate escalation to management.
• Provide accurate and professional service to all customers while strictly adhering to departmental policies and procedures.
• Attend and participate in all required staff training sessions, surveys, and department meetings to maintain current knowledge and skills.
• Maintain absolute confidentiality at all times, following both departmental and organizational confidentiality guidelines to protect sensitive member information.
• Contribute to meeting departmental performance goals, including average speed of answer, service level, and abandonment rate targets.

Customer Experience

• Respond to customer inquiries by thoroughly researching, understanding, and documenting plan information related to:
• Covered benefits and exclusions, including prescription drug coverage
• Eligibility, enrollment, and disenrollment processes
• Participating providers and network information
• Claims payments and processing procedures
• Authorization processes and requirements
• Premium billing and payment options
• Plan guidelines and member resources
• Assist Health First Health Plans customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
• Handle incoming sales inquiries from prospective customers by answering basic questions and appropriately referring to a licensed sales agent for closure.
• Provide assistance with customer service walk-in members in a timely and efficient manner when required.

Stewardship

• Meet individual Call Center performance standards as determined by management, consistently striving for excellence in all metrics.
• Properly identify and elevate concerns affecting customers or Health Plans' ability to serve them, acting as an advocate for both members and the organization.
• Participate in special projects as requested or approved by management, contributing to organizational initiatives and improvements.

Qualifications Required

Education

• The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience.
• Some college education is preferred and may be considered an asset.

Work Experience

• One year of related work experience in a call center OR customer service environment interacting with customers is required.
• Experience in healthcare, health insurance, or related fields is highly desirable but not mandatory.

Availability and Scheduling

• Must be able to work the designated shift and overtime as needed to meet business demands.
• Must be able to work in a team environment illustrating cooperation and respect for colleagues.
• Excellent attendance is required, along with the ability to work a flexible schedule to accommodate business needs.

Technical Skills

• Must be able to talk and type simultaneously while maintaining professional communication.
• Ability to navigate through multiple screens and computer applications while reviewing benefit information efficiently.
• Ability to accurately type 45 words per minute while speaking with a customer on the phone.
• Intermediate to Advanced computer skills, including Microsoft Applications (Word, Excel, Outlook, etc.).

Language Requirements

• Bilingual candidates must be able to speak, read, write, and comprehend in both Spanish and English.
• Certification required by passing the Bilingual/Medical Interpretation test, provided by arenaflex.

Physical Demands

• Ability to sit and view a computer screen for several hours at a time with appropriate breaks.
• Ability to work effectively in a fast-paced and often stressful environment while maintaining composure and professionalism.
• Physical capability to perform desk-based tasks including typing, mouse manipulation, and document handling.

Mental and Emotional Demands

• Excellent verbal, interpersonal, and written communication skills – the ability to convey information clearly and professionally.
• Superior customer service telephone skills, including active listening, empathy, and effective questioning techniques.
• Basic math, analytical, and problem-solving skills – the ability to calculate, analyze information, and find solutions.
• Critical thinking abilities to define issues, identify risks, and propose practical outcomes.
• High level of motivation, initiative, and accountability – self-starter mindset with ownership of work quality.
• Strong organization, prioritization, and time management skills to handle multiple tasks efficiently.
• Ability to interact professionally and work effectively as a team with all levels of employees and management.
• Capability to handle multiple tasks, often within limited time frames while maintaining accuracy.
• Strong knowledge of customer care processes and techniques – understanding of best practices in member service.
• Emotional resilience to handle difficult conversations with patience and professionalism.

What We Offer

At arenaflex, we value our employees and are committed to providing a supportive, inclusive, and growth-oriented work environment. As a per diem team member, you will enjoy:

• Flexible Work Arrangements – Work from the comfort of your Florida home with the tools and technology you need to succeed.
• Comprehensive Training – Full paid training to ensure you have the knowledge and skills to excel in your role.
• Career Development Opportunities – Potential pathways for advancement within the organization based on performance and career goals.
• Supportive Team Environment – Join a team that collaborates, supports each other, and shares a common commitment to member satisfaction.
• Employee Wellness Resources – Access to resources designed to support your physical and emotional well-being.
• Technology Stipend – Appropriate support for home office setup and ongoing operational needs.

Work Environment and Culture

arenaflex fosters a culture of excellence, integrity, and compassion. We believe that our employees are our greatest asset, and we are committed to creating an environment where everyone feels valued, respected, and empowered to make a difference.

As a remote team member, you'll have the autonomy to manage your work while staying connected through regular communication, team meetings, and collaborative tools. We emphasize work-life balance and understand the importance of flexibility, especially in today's dynamic work landscape.

Our Call Center environment is fast-paced, dynamic, and rewarding. You'll interact with diverse members, handle a variety of inquiries, and be part of a team that is united by a common goal: delivering exceptional service and supporting the health and well-being of our members.

Why Choose arenaflex?

When you join arenaflex, you're not just taking a job – you're embarking on a career path that offers:

• Purpose-Driven Work – Know that your efforts directly impact members' access to healthcare services and their overall experience.
• Professional Growth – Gain valuable skills in healthcare customer service, communication, and problem-solving that will serve you throughout your career.
• Inclusive Culture – Be part of an organization that celebrates diversity and promotes inclusion at every level.
• Innovation and Learning – Stay at the forefront of industry developments through ongoing training and access to cutting-edge technology.
• Community Impact – Contribute to an organization that is deeply invested in the health and wellness of the communities we serve.

How to Apply

If you are a Florida resident who is passionate about customer service, thrives in a remote work environment, and wants to be part of an organization that truly makes a difference, we encourage you to apply today!

Join arenaflex and become part of a team that is committed to excellence, innovation, and most importantly – our members. This is your opportunity to grow professionally while making a meaningful impact in the lives of others.

We are excited to review your application and learn how you can contribute to our mission of providing exceptional health plan services to our members across Florida.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.